Selfcare
AKASH always strive to cater for the needs of its customers. Keeping that in mind,
we’ve brought Selfcare for the subscribers of AKASH. From now on, AKASH subscriber can
check their account details, subscription details, Account balance, and transaction history
from this Selfcare!
We are working to add more features in here to give you
more freedom with your AKASH!
| Questions | Answer |
|---|---|
| What is Selfcare of AKASH? | AKASH Selfcare is a portal of our website from where you can see all your account, subscription & billing related information! You can also recharge your account from there! Soon we will be coming with more features for the Selfcare. |
| How can I avail this facility? | Please go to our website & register! You can use the following link: https://akashdth.com/#register |
| Is there any mobile app of Selfcare? | Currently there's no mobile app for it. But the Selfcare portal of our website is mobile friendly, therefore if you visit it through your mobile, you can also enjoy all the facilities it offers! |
| I have two accounts with subscriber IDs. Will I need to register separately for the 2 accounts? | Yes, for every subscriber ID you'll need to register separately, even if the mobile number is same for the accounts. |
| In the account info, I can see that my address/Name is/are wrong. What can I do to update it? | Please immediately call our call center at 16442 to update your account info. |
| How do I register for Selfcare? | To register, please click on the 'Selfcare' button on top right corner of the AKASH website. Click the 'Sign Up to Log in' Button in the new window. After that type your 'Subscriber ID' and 'Registered Mobile Number' and check the tick box confirming agreement terms , then click on the 'Submit' button. Now type the OTP (One Time Password) which was sent to your 'Registered Mobile Number' and Set your password and confirm it. Click the 'Register' button after finishing. A message will appear confirming successful registration. You'll now be able to sign in by providing your Sub ID and Password. |
| What info do I need to have for registering? | You'll only need your subscriber ID and RMN to register in Self care |
| When I tried to register, it said my mobile number was wrong. What can I do now? | If it shows that the mobile number does not match, please call our call center at 16442 to update your mobile number. |
| I forgot my password & can't log in now. What should I do? | Please click on the 'Selfcare' button on top right corner of the AKASH website. Click on the 'Click Here' text beside the 'Forgot Password'.After that type your 'Subscriber ID' and 'Registered Mobile Number', then click on the 'Submit' button. Now type the OTP (One Time Password) which was sent to your 'Registered Mobile Number' and Set your password and confirm it. Click the 'Save Password' button after finishing. You'll now be able to sign in with your new password. |
| How should I set my password for Selfcare? | When setting up a password for Selfcare, your password must be between 8 - 30 characters containing a capital letter, a small letter and a number. You also can not set your previous Selfcare password as your new password. |
| I have Multi TV Connection, do I need to register separately for each connection? | Even if you have Multi-TV connection, you only have one “Subscriber ID”. If you register with that subscriber id, you’ll find information regarding all your connections. |
| How many times can I enter the OTP? | OTP validation will be disabled for 5 minutes after three (3) consecutive wrong OTP or not inputting the OTP |
| Is there any restrictions while enetring the OTP? | An OTP is valid for 60 Seconds. |
| How can I upgrade from AKASH Lite to AKASH Standard? | You can upgrade from your AKASH Lite to AKASH Standard package by simply logging into your Self-Care account. Then go to the “Subscription Details” Tab and press “View Details” on the connection you want to upgrade. Click on the "Change Package" button and then select AKASH Standard from the options and simply Press the “Apply” Button to proceed. An OTP will be sent to your Registered Mobile Number (RMN) which you need to enter to successfully upgrade from AKASH Lite to AKASH Standard Package. You must have sufficient balance for the upgrade, |
| How long will it take to upgrade my package after I confirm it from Selfcare? | The package will be upgraded instantly after you confirm it from Selfcare. Your subscription status (Active/Inactive) will not affect the execution. You must have sufficient balance for the upgrade, |
| If I upgrade during my payment cycle of AKASH Lite, how long do I get the validity of AKASH Standard? | You will get the validity same as the number of days you had left in your previous AKASH Lite package. After the expiry date, your package will be renewed according to your biling cycle. |
| How can I downgrade from AKASH Standard to AKASH Lite? | You can downgrade from your AKASH Standard to AKASH Lite package by simply logging into your Self-Care account. Then go to the “Subscription Details” Tab and press “View Details” on the connection you want to downgrade. Click on the "Change Package" button and then select AKASH Lite from the options and simply Press the “Apply” Button to proceed. An OTP will be sent to your Registered Mobile Number (RMN) which you need to enter to successfully downgrade from AKASH Standard to AKASH Lite Package. |
| How long will it take to downgrade my package after I confirm it from Selfcare? | In active status, you downgrade request will be scheduled and only executed after the expiration date of current billing cycle if enough balance is found. In inactive status, it will be scheduled and executed instantly if enough balance is found. |
| How can I change my biling cycle? | You can change your payment cycle by simply logging into your Self-Care account. Then go to the “Subscription Details” Tab and press “View Details” on the connection you want to change. Click on the "Change Billing Cycle" button and then select your desired billing cycle from the options and simply Press the “Apply” Button to proceed. An OTP will be sent to your Registered Mobile Number (RMN) which you need to enter to successfully change your billing cycle. Your scheduled billing cycle will automatically take effect after the expiration of current billing cycle if enough balance is found, |
| Can I avail 6 months recharge (1 month free) and 12 months recharge (2 month free) from the Selfcare? | Yes, you will be able avail these offers by chnaging your billing cycle in Selfcare. |
| How long will it take to change my billing cycle after I confirm? | In active status, your billing cycle change request will be scheduled and will automatically take effect after the expiration of current billing cycle if enough balance is found, In inactive status, it will be scheduled and executed instantly if enough balance is found. |
| Can I cancel my schedule after confirming through Selfcare? | No, once you set up a schedule, you will not be able to cancel it through Selfcare. You will need to contact our call center for that purpose. |
| How can I change my billing cycle if I have multi tv connection? | If you have multi TV connection and want to change billing cycle, you must perform this task in connection 1 (Main Subscription) |
| How can I update my email address? | You can update your email address by simply logging into your Self-Care account. Then go to the “Account Information” Tab and press “Update Email” beside the Email information.Input your preferred email address and click next. An OTP will be sent to the email address that you just provided which you need to enter to successfully update your email address. |
