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Selfcare

AKASH always strive to cater for the needs of its customers. Keeping that in mind, we’ve brought Selfcare for the subscribers of AKASH. From now on, AKASH subscriber can check their account details, subscription details, Account balance, and transaction history from this Selfcare!

We are working to add more features in here to give you more freedom with your AKASH!

 

Questions

Answer

What is Selfcare of AKASH?

AKASH Selfcare is a portal of our website from where you can see all your account, subscription & billing related information! You can also recharge your account from there! Soon we will be coming with more features for the Selfcare.

How can I avail this facility?

Please go to our website & register! You can use the following link: https://akashdth.com/#register

Is there any mobile app of Selfcare?

Currently there's no mobile app for it. But the Selfcare portal of our website is mobile friendly, therefore if you visit it through your mobile, you can also enjoy all the facilities it offers!

Can I migrate to other packages or add the add on packs or remove the add on packs from Selfcare?

Right now, these facilities aren't available. You'll need to call our call center at 16442 for such operations. However, we are working on those & very soon all these features will also be available on AKASH Selfcare!

I have two accounts with subscriber IDs. Will I need to register separately for the 2 accounts?

Yes, for every subscriber ID you'll need to register separately, even if the mobile number is same for the accounts.

In the account info, I can see that my address/email ID/Name is/are wrong. What can I do to update it?

Please immediately call our call center at 16442 to update your account info.

How do I register for Selfcare?

To register, please click on the 'Sign In' button on top right corner of the AKASH website. Click the 'Sign Up to Log in' Button in the new window. After that type your 'Subscriber ID' and 'Registered Mobile Number' and check the tick box confirming agreement terms , then click on the 'Submit' button. Now type the OTP (One Time Password) which was sent to your 'Registered Mobile Number' and Set your password and confirm it. Click the 'Register' button after finishing. A message will appear confirming successful registration. You'll now be able to sign in by providing your Sub ID and Password.

What info do I need to have for registering?

You'll only need your subscriber ID and RMN to register in Self care

When I tried to register, it said my mobile number was wrong. What can I do now?

If it shows that the mobile number does not match, please call our call center at 16442 to update your mobile number.

I forgot my password & can't log in now. What should I do?

 Please click on the 'Sign In' button on top right corner of the AKASH website. Click on the 'Click Here' text beside the 'Forgot Password'.After that type your 'Subscriber ID' and 'Registered Mobile Number', then click on the 'Submit' button. Now type the OTP (One Time Password) which was sent to your 'Registered Mobile Number' and Set your password and confirm it. Click the 'Save Password' button after finishing. You'll now be able to sign in with your new password.

How should I set my password for Selfcare?

When setting up a password for Selfcare, your password must be between 8 - 30 characters containing a capital letter, a small letter and a number. You also can not set your previous Selfcare password as your new password.

I have Multi TV Connection, do I need to register separately for each connection?

Even if you have Multi-TV connection, you only have one “Subscriber ID”. If you register with that subscriber id, you’ll find information regarding all your connections.

 

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