Subscription Fees

Refund Policy of Subscription Fees:

Refund Policy of Subscription Fees describes the rules, terms and conditions under which a Subscriber (“Subscriber” shall have the same meaning as given in the Subscription Agreement) will be entitled to claim for a refund of the Subscription Fees in the following instances:

  1. If Subscriber recharges an amount using "Make Payment" instead of "Pay Bill" through MFS (Mobile Financial Services):

    • If a Subscriber recharges an amount or make payment through MFS by selecting "Make Payment" option instead of "Pay Bill" option, then such recharge or payment shall not be regarded as recharge or payment of Subscription Fees for availing Akash DTH services and Subscriber will be entitled to a refund in accordance with the process given in the (II) below.
    • If a Subscriber recharges/makes a payment of an amount more than BDT 4800 (four thousand eight hundred) in a single transaction by using "Make Payment" instead of "Pay Bill", then such amount will be refunded to the Subscriber’s MFS account subject to the proper validation by AKASH. On the contrary, if a Subscriber recharges/makes a payment of an amount BDT 4800 (four thousand eight hundred) or less in a single transaction by using "Make Payment" instead of "Pay Bill", then such amount shall not be refunded rather will be credited to the Subscriber’s AKASH account in order for Subscriber to utilize the said amount as Subscription Fees for availing Akash DTH services.
  2. If a Subscriber mistakenly recharges/makes payment of an excess/wrong amount through "Pay Bill" option:

    • If a Subscriber mistakenly recharges/makes payment of more than an amount of BDT 4800 (four thousand eight hundred) in a single transaction through Pay Bill option via MFS or Internet Banking, then the Subscriber will only be able to get refund of an amount that was paid in excess of BDT 4800 (four thousand eight hundred) and the rest of the amount (i.e., BDT 4,800) will be credited to Subscriber’s AKASH account for availing Akash DTH services.
      For an example, if any Subscriber recharges an amount of BDT 6000 (six thousand), the refund calculation will be determined by subtracting BDT 4800 (four thousand eight hundred) from BDT 6000 (six thousand) and upon subtraction, Subscriber will only be entitled to a refund of BDT 1200 (one thousand twelve hundred) (6,000 – 4,800= 1,200). The refund amount will be subject to deduction of appropriate VAT and gateway charges (as applicable) and the rest of the amount (BDT 4800) will be credited to the Subscriber’s AKASH account for availing Akash DTH services.
    • Any recharged amount equal to or less than BDT 4800 (four thousand eight hundred) shall not be refunded to Subscriber.
  3. Time period to make a refund request:

    • The Subscriber must make a refund request within 72 (seventy-two) hours from the time of wrongful recharge/payment. In any event, if a Subscriber fails to make a refund request within the said time period, then such refund request shall be considered as invalid, and no refund will be processed, rather such amount will be credited to the Subscriber’s AKASH account in order for Subscriber to utilize the amount as Subscription Fees for availing Akash DTH services.
  4. Timeframe for refund settlement:

    • The Subscriber will receive a refund within a maximum of 30 (thirty) working days from the date of making the refund request.
    • The refundable amount will be subject to deduction of appropriate VAT and other gateway charges (as applicable).
  5. Recharge/Payment to avail campaign offer(s):

    • Any recharge/payment made by the Subscriber within a campaign period to avail a special offer, then such recharge/payment are non-refundable.
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