REFUND POLICY & PROCESS

Refund for Set Top Box (STB):

The Subscriber has the option to return the STB to AKASH in full working condition. Refund will be calculated at the depreciation rate of 2.5% per month in accordance with the following table and subject to deduction of VAT (paid by the Subscriber at the time of purchase) and terms & conditions provided under the Refund Table:

Refund Month Deduction Percentage Refund Percentage
Within 6th Month 15.00% 85.00%
On 7th Month 17.50% 82.50%
On 8th Month 20.00% 80.00%
On 9th Month 22.50% 77.50%
On 10th Month 25.00% 75.00%
On 11th Month 27.50% 72.50%
On 12th Month 30.00% 70.00%
On 13th Month 32.50% 67.50%
On 14th Month 35.00% 65.00%
On 15th Month 37.50% 62.50%
On 16th Month 40.00% 60.00%
On 17th Month 42.50% 57.50%
On 18th Month 45.00% 55.00%
On 19th Month 47.50% 52.50%
On 20th Month 50.00% 50.00%
On 21st Month 52.50% 47.50%
On 22nd Month 55.00% 45.00%
On 23rd Month 57.50% 42.50%
On 24th Month 60.00% 40.00%
On 25th Month 62.50% 37.50%
On 26th Month 65.00% 35.00%
On 27th Month 67.50% 32.50%
On 28th Month 70.00% 30.00%
On 29th Month 72.50% 27.50%
On 30th Month 75.00% 25.00%
On 31st Month 77.50% 22.50%
On 32nd Month 80.00% 20.00%
On 33rd Month 82.50% 17.50%
On 34th Month 85.00% 15.00%
On 35th Month 87.50% 12.50%
On 36th Month 90.00% 10.00%
After 36th Month 100.00% 0.00%

*There will be no refund after 36 Months from Date of Purchase of STB.

Terms & Conditions:

  1. The Subscriber is required to bring the STB to the designated ‘Collection Point’. In this regard, please call at 16442 to know about nearest Collection Point.
  2. Irrespective of location of purchase, for eligibility of refund the Subscriber is required to follow the process as detailed below:
    1. Proof of ownership (Money receipt or Warranty Card) (Any one of these documents)
    2. Subscriber ID verification: Subscriber ID (Mandatory) & Registered Mobile Number (RMN). Additionally, subscriber will need to bring their original National ID or Passport along with a copy of National ID or Passport for submission.
    3. Required components for Refund Eligibility are STB, RCU, PSU, HDMI and RCA or AV Cable, all in working condition.
    4. Duly filled and signed STB Collection Form (available at the Collection Point)
    5. Required information for refund: Name & Address, Bank Name, Branch Name and Account Number for online transfer or MFS type and number.

    Note: No refund will be applicable if the above criteria are not met.

  3. Subscribers who have purchased the CPE or STB under the promotional offer of free installation and Free Subscription fee for 1 or more months, they will be entitled to get refund on the STB in the following manner:
    1. If the Subscriber returns the STB within 12 months of fully paid subscription period, then, the refund amount will be calculated in the below manner:
      The amount of refund = STB Purchase Price- (deduction of Vat 5% + Installation Cost of Tk 500+ Number of free months used × monthly Subscription fee based on package (i.e. BDT 399) + Price of missing component (if applicable) + depreciated value of STB as per BTRC Guideline).
    2. If the Subscriber returns the STB after 12 months of fully paid subscription period, then, the refund amount will be calculated in the below manner:
      The amount of refund = STB Purchase Price- (deduction of Vat 5% + Price of missing component (if applicable) + depreciated value of STB as per BTRC Guideline).

    Note: The Subscriber will be eligible for Promotional Offer given by AKASH, if s/he subscribes to the AKASH service for a minimum period of 12 months from the date of service activation.

  4. AKASH representative at the collection point reserves the right to verify the working condition of the STB component.
  5. Subject to successful verification of Subscriber information and STB in working condition, the mode of payment will be as per Subscriber’s selection in the STB Refund Process Form. Refund options are either Bank transfer or MFS (bKash or Rocket). The applicable refund amount will be disbursed to the Subscriber within 15 working days.
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