Frequently Asked Questions

DTH stands for Direct to Home; as the name says, you will receive signal directly from the satellite through the dish installed at your premise. In order to access the AKASH service, you will need a set top box, dish and other equipment as recommended by us. AKASH has brought to you the first world standard DTH service in Bangladesh with crystal clear picture & sound, professional installation & after sales service, 24/7 active helpline & lots of other features!

Why not! AKASH will even work for your 14 inch black & white TV! But you know, AKASH is the purveyor of supreme quality picture & sound. Thus, if you give AKASH the perfect partner, which is a flat screen TV, then the combo will be able to provide you the best quality experience.

You have the option to connect one dish to multiple STBs right now. 

However, you can connect one STB with one TV only; STBs cannot be connected to multiple TVs.

AKASH provides you the real HD quality picture & sound. Nothing comes near to it, not in terms of quality viewing, not in terms of our professional customer support via 24/7 call center, true HD channels or features! AKASH provides features like program guide up to 7 days, upon its availability, where you can see schedules & details of all the programs of your subscribed channels, , favorite channel listing, program reminder feature & even parental control (a feature that gives you option to lock channels that you don't want your children to watch!). Soon more features will be introduced. AKASH is something perhaps you've never experienced before, in Bangladesh. We are the first & only one at this moment to provide such a world class service!

Right now we have two package- AKASH Standard at BDT 399 monthly and AKASH Lite at 249 monthly. In addition to AKASH Lite Package, 4 add on packs are introduced to offer subscribers the freedom of choice. Design your bouquet as you like!

We've 120 channels including relevant & popular Bangladeshi and foreign ones. 

Right now we are offering 75+ Standard Definition (SD) & 40+ High Definition (HD) channels; But you know, there’s a huge difference between our HD channels and the HD channels you get through your cable. Cable isn't technologically capable of providing you True 1080p HD view, but we can. Needless to say, our SD channels will provide you a far better quality viewing than what other technologies can provide you in Bangladesh.

You can now purchase a AKASH connection at a special promotional price of only BDT 4,499 (all inclusive). This includes 1 set top box with a power supply unit (PSU), a remote control unit (RCU), an HDMI cable & an audio-video (AV) cable, 1 dish with accessories, 1 single port LNB, 2 connectors (indoor & outdoor) and a 10 meter cable. In addition, you shall receive 5 days of free viewing with free installation support! This special offer will be valid until further notice.

Additionally, AKASH has brought to you a special discount offer if you recharge at once for 6 or 12 months! Recharge for 6 months and get 1 month additional subscription completely free! Recharge for 12 months and get 2 months additional subscription completely free! This offer will be valid upon further notice. In order to avail the free subscription months, please call our helpline @16442 after you have recharged for 6 or 12 months.

When a registered subscriber purchases any new AKASH Customer Premises Equipment (CPE) from authorized Dealer, s/he will automatically receive a repair and replacement warranty for the 1st year from the date of activation of AKASH services. Registered subscriber will further get maintenance services for the 2nd year in relation to CPE from the date of activation of AKASH. However, registered subscriber would be responsible to pay for any equipment or accessories and any other charges outside the scope of maintenance. For the sake of clarity, CPE shall mean components and accessories to enable reception of AKASH services, which shall include dish antenna; low noise block feed horn and Set Top Box.

You can now purchase a AKASH connection at a special promotional price of only BDT 4,499 (all inclusive). This includes 1 set top box with a power supply unit (PSU), a remote control unit (RCU), an HDMI cable & an audio-video (AV) cable, 1 dish with accessories, 1 single port LNB, 2 connectors (indoor & outdoor) and a 10 meter cable. In addition, you shall receive 5 days of free viewing with free installation support! This special offer will be valid until further notice.

Additionally, AKASH has brought to you a special discount offer if you recharge at once for 6 or 12 months! Recharge for 6 months and get 1 month additional subscription completely free! Recharge for 12 months and get 2 months additional subscription completely free! This offer will be valid upon further notice. In order to avail the free subscription months, please call our helpline @16442 after you have recharged for 6 or 12 months.

A person can buy a maximum of 3 products with a single registered mobile number (RMN).

You'll have to bring only 1 passport size color photograph & original or photocopy of your NID or Passport.

After purchase, within 72 hours our professional AKASH installers will come to your installation address to complete installation so that you can start enjoying the magical AKASH experience. It takes 2 hours on average to complete the installation.

The dish should be installed where there is the clearest line of sight; usually, it is on the rooftop/parapet of terrace.

You should manage the consent of your landlord/apartment committee for the dish installation and cable routing at the premise before the purchase.

You should contact our helpline if you need any sort of supports; our helpline is active 24/7! Our professional AKASH installers will be there for you, at the time mutually agreed between you and us, to do reinstallations, relocations, commissioning, decommissioning, component replacements, servicing etc. if needed. However, you will have to pay a certain charge depending on the required type of service. We do recommend you contact us in case of such requirements because if these are done by unauthorized parties, your warranty will be void.

To get your Subscription details (Account Status, validity & wallet balance) via IVR option, please call AKASH Helpline 16442 number and after selecting the language option press 1 and enter your Akash Subscriber ID number correctly. To Confirm Account number press 1 and you will get your Subscription details.
To get your Subscription details (Account Status, validity & wallet balance) via SMS, write: AKASH (space) Sub ID & send SMS to 26969 from your registered mobile number
.

The AKASH Lite Package costs only BDT 249 Monthly! You'll get 70 of your favorite channels including 20 true HD Channels!

If you buy a new AKASH connection with AKASH Lite Package, you'll get 5 day free subscription completely free! However, if you are an existing AKASH Subscriber & you adopt or migrate to AKASH Lite Package, you'll not get additional free subscription days.

You can down-grade to AKASH Lite after your subscription validity has expired. Please call our call center for this operation; you can call anytime, our agents will schedule a future downgradation request on behalf of you in the system at the time of your validity expiry of AKASH Standard for your convenience.

Please call our call center at 16442 for this operation. Our agents will first stop your current billing cycle & then your unutulized balance will be refunded. Then your migration request will be executed immidiately.

You can immediately upgrade your packages. You don't need to wait for your billing cycle to be over. Please call our call center at 16442 as the upgradation/migration procedure will be executed through call center.

You can immediately upgrade your packages. You don't need to wait for your billing cycle to be over. Please call our call center at 16442 as the upgradation/migration procedure will be executed through call center. For instance, a subscriber is subscribed to AKASH Lite, on his 15th day of subscription, he decides to migrate to AKASH Standard. Now, AKASH Standard costs BDT 399 monthly & customer has unutilized Lite pack balance of BDT (30-15)*(249/30)=124.5 rounding off BDT 125. Therefore, customer needs to recharge BDT 399 - 125 = 274 to upgrade to AKASH Standard , starting from this 15th day for the next 30 days.

No, existing AKASH Subscribers, migrating to packages will not get any additional free subscription period.

You can immediately upgrade your packages. You don't need to wait for your billing cycle to be over. Please call our call center at 16442 as the upgradation/migration procedure will be executed through call center. Your unused wallet balance can be used for the subscription of higher package; Don't worry, you will not lose any unused balance.

You can choose AKASH Lite at the time of new connection purchase. Just inform your retailer about your choice.

You can add any add on packs to your AKASH Lite package at any point of time. Please call our call center at 16442 as the add on pack addition/dropping procedure will be executed through call center.

Ofcourse you can add the add ons. But you will need to pay for the add ons accordingly even if you have free period for your AKASH Lite.

No, you will not get any free subscription period when you add your add on packs.

No. Add on packs can only be enjoyed with the valid subscription of Lite package. If your Lite package expires, your add on packs will stop as well even if you have validity for those.

Add on packs will be automatically renewed upon availability of balance in your account, after the validity expires. You can only stop add ons by calling our call center; otherwise, auto renewal will continue.

You can drop add ons after the validity of your add on pack has ended. If you want to drop add on packs before its validity has expired, no refund will be given to your wallet. Please call our call center at 16442 as the add on pack addition/dropping procedure will be executed through call center.

You can add different add ons at different times to your AKASH Lite pack. You have the freedom & you can choose whichever add on you would like according to your preference anytime! We have all the options for you at reasonable prices! However, if you feel adding multiple add ons is less economical for you, you can always upgrade from AKASH Lite to AKASH Standard package, anytime! Just call our call center 16442 to upgrade your package!

There are 20 of your favorite entertainment & movie channels including 8 HD channels in this add on pack costing only BDT 75 monthly!

There are 13 of your favorite channels from various genres like news, infotainment, music including 6 HD channels in this add on pack costing only BDT 45 monthly!

There are 11 of your favorite sports channels including 7 HD channels in this add on pack costing only BDT 71 monthly!

There are 5 of your kid's favorite channels including 2 HD channels in this add on pack costing only BDT 30 monthly!

You can recharge for your add ons separately. However, for add ons, you will not get any free period for recharging for 6 or 12 months at once.

No. There's no discount on add on packs with or without multi tv connection facility.

If you opt for multi TV connections, your higher costing base package between AKASH STANDARD & AKASH Lite PACKAGE will come first in the hierarchy. In this method, your package hierarchy will be decided & you will get discount for your 2nd & 3rd connection. For 2nd connection, AKASH STANDARD & AKASH Lite PACK will cost BDT 300 & BDT 200 respectively & for 3rd connection AKASH STANDARD & AKASH Lite PACK will cost BDT 200 & BDT 200 respectively. For instance, if you have 1 Standard package & 2 Lite packages, your total monthly subscription fee will be BDT 399 + BDT 200 + BDT 200 = BDT 799. You will not get any discount on your add on pack. And before merging to multi tv if you had any add on packs, those will be lost when you merge to multi tv, you will not get any refund for remaining validity for your add ons.

AKASH Selfcare is a portal of our website from where you can see all your account, subscription & billing related information! You can also recharge your account from there! Soon we will be coming with more features for the Selfcare.

Please go to our website & register! You can use the following link: https://akashdth.com/#register

Currently there's no mobile app for it. But the Selfcare portal of our website is mobile friendly, therefore if you visit it through your mobile, you can also enjoy all the facilities it offers!

Right now, these facilities aren't available. You'll need to call our call center at 16442 for such operations. However, we are working on those & very soon all these features will also be available on AKASH Selfcare!

Yes, for every subscriber ID you'll need to register separately, even if the mobile number is same for the accounts.

Please immediately call our call center at 16442 to update your account info.

To register, please click on the 'Sign In' button on top right corner of the AKASH website. Click the 'Sign Up to Log in' Button in the new window. After that type your 'Subscriber ID' and 'Registered Mobile Number' and check the tick box confirming agreement terms , then click on the 'Submit' button. Now type the OTP (One Time Password) which was sent to your 'Registered Mobile Number' and Set your password and confirm it. Click the 'Register' button after finishing. A message will appear confirming successful registration. You'll now be able to sign in by providing your Sub ID and Password.

You'll only need your subscriber ID and RMN to register in Self care

If it shows that the mobile number does not match, please call our call center at 16442 to update your mobile number.

Please click on the 'Sign In' button on top right corner of the AKASH website. Click on the 'Click Here' text beside the 'Forgot Password'.After that type your 'Subscriber ID' and 'Registered Mobile Number', then click on the 'Submit' button. Now type the OTP (One Time Password) which was sent to your 'Registered Mobile Number' and Set your password and confirm it. Click the 'Save Password' button after finishing. You'll now be able to sign in with your new password.

When setting up a password for Selfcare, your password must be between 8 - 30 characters containing a capital letter, a small letter and a number. You also can not set your previous Selfcare password as your new password.

Even if you have Multi-TV connection, you only have one ?Subscriber ID?. If you register with that Subscriber ID, you?ll find information regarding all your connections.

AKASH BASIC Set Top Boxes (STBs) have the word "BASIC" written under AKASH Logo on the bottom right of the front side of AKASH BASIC STB. You can differentiate/identify the STB accordingly. Moreover, the package (inside which the STB, remote etc. comes) has also "AKASH BASIC" written clearly on it; the package is also a different color from other AKASH STB packages.

AKASH DTH has launched AKASH BASIC STB to provide more affordability & value for money to all AKASH DTH enthusiasts & aspirants. AKASH BASIC STB is a Set Top Box at an affordable price of BDT 2499. The total one time initial connection cost with this AKASH BASIC STB is BDT 3999 (Dish antenna, Single LNB, 10 meter cable, connectors along with AKASH BASIC STB).

The model number of AKASH BASIC STB is N8814BD. You can find this in the "Help" page using AKASH remote.

You will get AKASH BASIC STB, Remote Control Unit (RCU), HDMI cable & power adapter inside the gift box. Also, user manual & warranty card will be inside the gift box.

The "Back" button is on top of the "Guide" button and in the middle of the channel+/- & volume +/- buttons. The button has a pictorial of "Back/Return" printed on it.

The "Favorites" button is on top of the "Exit" button and the button has "FAV" written on it.

The "AKASH Mail" button is on top of the "Menu" button and the button has "Mail" written on it.

The "Media" button does not have any functionality for AKASH BASIC STB. If pressed, it will not execute any command in this STB.

The "REC" button does not have any functionality for AKASH BASIC STB. If pressed, it will not execute any command in this STB.

AKASH BASIC STB does not have Personal Video Recording (PVR) features which includes instant recording, schedule recording & live TV pause. Apart from PVR features, all other major features of other AKASH STBs are also present in AKASH BASIC STB.

As this STB does not have PVR (Personal Video Recording) features, inserting USB storage devices through this port will not be functional for the customer. When customers insert their USB devices into the STB, they will not be able to access files in the USB device or will not be able to store any new files from the STB through recording of contents. However, the USB port maybe used by AKASH installers/after sales providers for servicing purpose.

AKASH BASIC STB does not have Personal Video Recording (PVR) features which includes instant recording, schedule recording & live TV pause. That is why the menu does not have "Recording" option. Apart from PVR features, all other major features of other AKASH STBs are also present in AKASH BASIC STB.

In AKASH BASIC STB, customers will be able to select their default volume and this default volume will only be applicable when STB is turned on from standby; in other cases, subscriber’s last selected volume will be applicable. For instance, if default volume is 15 then every time STB wakes up from standby, the volume will be 15. However, when subscriber is watching a channel and for instance if he changes the volume to 12, when he zaps to another channel, the volume will also be 12, which is his last selected volume.

The price of only AKASH BASIC STB is BDT 2499.

The price of full connection with AKASH BASIC STB is BDT 3999. (Dish antenna, Single LNB, 10 meter cable, connectors along with AKASH BASIC STB).

No. All components except the STB will have the same existing market prices. (Dish BDT 900, Single LNB BDT 250, 10 meter cable BDT 300, connectors BDT 50)

No, you cannot buy only AKASH BASIC STB in EMI.

The minimum purchase amount needed to be eligible for EMI facility is BDT 5,000. As AKASH connection with AKASH BASIC STB is BDT 3,999, therefore, you will need to buy subscription with the connection to avail EMI facility. Here are the 6 & 12 month EMI costs with applicable minimum required subscriptions for EMI: Full AKASH Connection with AKASH BASIC STB + 2 Month AKASH Standard Package : 6 month EMI BDT 835 & 12 month EMI BDT 436. Full AKASH Connection with AKASH BASIC STB + 3 Month AKASH Lite Package: 12 month EMI BDT 431. Full AKASH Connection with AKASH BASIC STB + 4 Month AKASH Lite Package: 6 month EMI BDT 870 & 12 month EMI BDT 454.

The cost of AKASH BASIC STB will remain same BDT 2499. For additional accessories, subscriber has to pay accordingly.

No. The price of all the packages will remain same regardless of the STB subscribers use.

For all subscriber groups the AKASH BASIC STB price is BDT 2499.

The warranty policy will be same as other AKASH STBs. Here it is: When a registered subscriber purchases any new AKASH Customer Premises Equipment (CPE) from authorized Dealer, she/he will automatically receive a repair and replacement warranty for the 1st year from the date of activation of AKASH services. Registered subscriber will further get maintenance services for the 2nd year in relation to CPE from the date of activation of AKASH. However, registered subscriber would be responsible to pay for any equipment or accessories and any other charges outside the scope of maintenance. For the sake of clarity, CPE shall mean components and accessories to enable reception of AKASH services, which shall include dish antenna; low noise block (LNB) feed horn and Set Top Box (STB).

In case of refund, subscribers will get depreciated amount of the AKASH BASIC STB as per the depreciation table provided in our website: https://akashdth.com/refund-policy

Subscribers will get to enjoy the channels of the different packages regardless of the STB they use. It is dependent on the package subscription.

You will get your AKASH account related key information along with your billing and package related information in this AKASH help page. Just click the "Help" button from your remote to go to the page. If you observe any wrong information on the page, please call our contact center at 16442 to correct the information.

Yes AKASH has genre wise channel distribution in its menu. When you click "Program Guide" from AKASH menu, you will see the genre list. (i.e.: Entertainment, sports, Bangladeshi channels etc.). After you select a genre, you will see detail program guide of the channels of that genre.

To provide more convenience to subscribers, this feature has been introduced. From the "Channel Arrangement" option, you can select alphabetical or numerical sorting option for channels. For instance, if you select "0 to 9", when you go to all channel list or program guide, all your channels will be listed in order of their LCN number. Alternatively, the channels can also be arranged according to their alphabetical order. You just need to select the appropriate option from "Channel Arrangement" and then save the setting by clicking the green button.

The error codes provides specific circumstance based service reasoning and action points. In some error codes, you will see relevant pictorials which have been designed to offer a better customer understanding for that specific error code.

seperator